Your privacy and patient confidentiality are important to both you and me.

I am registered with the Information Commissioners Office and fully compliant with GDPR regulations.

I am a member of the British Acupuncture Council and have full professional indemnity and public liability insurance.

The General Medical Council ethical guidelines allow doctors to refer their patients to members of this professional body.

Members of the British Acupuncture Council are regulated by the Professional Standards Authority.

Privacy Policy

What information do I collect and process from you?

In order to deliver a high standard of care I will need to collect detailed information about your health, lifestyle and other factors which affect your overall wellbeing. This is in order to make a diagnosis and treat you effectively.

In addition to this I will collect and store your name address and contact details, financial information (if you paid online or by card) and website user statistics.

The UK General Data Protection Regulation states that I must have your consent for this- you may withdraw it at anytime by contacting me at acupiper@icloud.com.

All of your data will be stored in an encrypted cloud account and can only be accessed by me (Jude Piper) using an MFA (MultiFactorial Authentication) secured account. Any data synced and worked on locally will be protected through an encrypted local hard drive. No data will be stored or transferred using any type of removable medium. All devices used to access the data enforce password protection, have login timeouts and password protected screen savers. My login details are never shared or accessed by anyone else.

I am legally obliged to retain your records for seven years after your last treatment, in the case of minors, records must be kept until the patient reaches the age of twenty-five (seven years after reaching age eighteen). After this time they will be permanently deleted.

Will my data be shared with anybody?

I will not share your data with anybody else unless I have your prior consent except if there are child protection concerns, and I am then legally obliged to do so.

What if I need to complain?

If you are concerned about how your data is being used you can contact me at acupiper@icloud.com, or if you wish to contact the Information Commissioner’s Office regarding this they can be reached at www.ico.org.uk.

Cancellation policy

If you are unwell please let me know so I can reschedule your appointment . Otherwise appointments that are cancelled within 24hrs are not eligible for a refund unless I am

able to fill the space with another client.

All refunds will be minus the card processing fee which I get charged when you book your appointment , this is around 1.25% currently.

If you would like to reschedule your appointment and it’s more than 24hrs before, feel free to use the link which is included on your booking confirmation email.

If you need help with changing an appointment online or its less than 24hrs until your time, please drop me a message or call and I will take care of it for you.